top of page

Customer Support

Have a question? Send a email to us or give us a call and we'll get to you as

soon as possible! Call (718) 849-6844 call if its urgent!

We're Here to Help!

Fill out the form with any quarry on your mind and we'll get back to you as soon as possible

Thanks for submitting!

Chat with Our A Store Representative

Ask to speak with a Manager and we'll be right with you!

FAQ

Frequently Asked Questions

  • HOW CAN I PLACE MY ORDER?
    We have TWO ways you can place your order with us all guaranteed with the same convenience and stress free experience that you would have coming into our store! You can place a order via email, and website form.
  • WHAT IS THE STORES EMAIL?
    You can always reach us via email at keyfood1732@yahoo.com to speak with a manager or you can also always call us at 718-849-6844.
  • HOW DO I PAY FOR MY ORDER?
    We accept Visa, MasterCard, American Express, Discover cards, Cash and SNAP Benefits (EBT Food Stamps and OTC Cards). Personal checks, and other charge accounts are currently not accepted.
  • CAN I GET DELIVERY THE SAME DAY?
    Yes, we have same-day delivery with as little as two-hour notice. However, delivery slots are filled on a first-come-first-served basis.
  • DO YOU DELIVER TO BUSINESSES?
    Yes! Many businesses use this service to stock their break rooms with beverages, fruit, energy bars and other snacks. Business customers also order party trays for working lunches and company events. Our business delivery fees are the same as residential delivery fees.
  • WHO PICKS MY PRODUCE?
    Your produce is picked by our staff of personal shoppers. They are regularly trained in a hands-on produce course to ensure the highest quality selection.
  • CAN I MAKE CHANGES TO A SUBMITTED ORDER?
    Yes, however, at this time, orders cannot be edited online. You will need to contact our Customer Care team to make changes to your order. Please note that changing your delivery date may affect prices and promotions.
  • HOW DO YOU KEEP MY GROCERIES FRESH?
    Your order is picked and delivered straight to you, door-to-door, typically from the our aisles to your home in less than a few hours. Each one of our personal shoppers uses insulated bags and coolers to ensure your perishable items arrive in the best possible condition.
  • IS MY PERSONAL INFORMATION KEPT CONFIDENTIAL?
    Yes, your personal information is handled in accordance with our Privacy Policy. All payment cards that remain on file for quick checkout are stored by our financial institution and not stored in any store systems.
  • DO YOU HAVE A SMARTPHONE APP FOR SHOPPING ON THE GO?
    Not at this time, but our website is designed to work well on mobile-sized screens.
  • WHAT ITEMS CANNOT BE RETURNED?
    Certain items, including, but not limited to alcoholic beverages, baby formula and tobacco products, cannot be returned or refunded once you have accepted delivery.
  • WHAT SHOULD I DO IF I HAVE ANOTHER ISSUE?
    We strive to make your shopping experience quick, convenient and simple. If at any time your expectations are not being met, please reach out to our Customer Care team and we'll do our best to make it right.
bottom of page